If you are in the UK you need to file a complaint with Trading Standards if it was not explicit on the site that you would be immediately charged for the services
We are legally obliged (and fulfil this obligation) to inform our customers at the time of purchase about any automatic renewal. All this information is on the payment selection page and on the page where you enter your credit card details, as well as in our Terms and Conditions.
Nonetheless, if you feel that your situation was not dealt with in the desired manner, please do get in touch with me, Annabel Marshall, at annabel.marshall@be2.com and I will do my best to assist you.
With kind regards
Annabel Marshall Team Lead be2 Customer Service annabel.marshall@be2.com
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Dear Readers
We are legally obliged (and fulfil this obligation) to inform our customers at the time of purchase about any automatic renewal. All this information is on the payment selection page and on the page where you enter your credit card details, as well as in our Terms and Conditions.
Nonetheless, if you feel that your situation was not dealt with in the desired manner, please do get in touch with me, Annabel Marshall, at annabel.marshall@be2.com and I will do my best to assist you.
With kind regards
Annabel Marshall
Team Lead be2 Customer Service
annabel.marshall@be2.com
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